- UK Standard Shipping (Tracked) - £3.99
- UK FREE Shipping (Tracked) - orders over £50.00+
- European Standard Shipping (Tracked) - £9.99
- European FREE Shipping (Tracked) - orders over £199.00+
- International Standard Shipping (Tracked) - £9.99
- International FREE Shipping (Tracked) - orders over £199.00+
UK Next Working day is only available on orders placed before 3.30pm. Orders placed on a Friday will be sent out for next working day delivery (Monday).
28 Days Returns Policy:
You are free to return your Cryptic BMX product within 28 days of purchase as long as the following applies:
- The item(s) is in an unused and new condition, and all packaging is intact and you have the original purchase receipt.
How to return your unwanted item:
Firstly you will need a returns number before sending any items back, please email firstname.lastname@example.org to obtain a RMA (Return Merchant Authorisation) number. No returns will be accepted without a RMA number.
Please return the item(s) to the address below with the following info:
Contact Phone Number:
Return Reason: Refund / or Exchange?
The item(s) will be inspected once we receive them back and either an exchange item sent out to you or a refund issued to your method of payment.
Please send any returned item by a service that issues a proof of postage (Royal Mail for example). The return shipping cost will not be covered by Cryptic BMX (unless the item is faulty) but any exchanged item will be covered by us when sent back to you.
On International exchanges (Outside of the U.K) there will be a shipping charge to pay.
Note: Refunds to credit cards can take a number of days to appear on your account / statement, this is out of our control and is down to your chosen Bank/ card issuer.
Returns Address: Jetmetro, PO Box 649, Fareham, Hampshire, PO14 9JY